We are subscribed to the National Conciliation Service (NCS) which is the UK’s certified automotive retail Alternative Dispute Resolution (ADR) provider. As one of our customers, you are able to use the NCS if you feel we have not internally been able to resolve your complaint.
The NCS has been certified by the Chartered Trading Standards Institute (CTSI) as compliant with UK and EU regulations in respect of ADR.
If you have a complaint, please put as much detail in writing and email to email@example.com. We will then arrange a time to bring the vehicle in for an inspection, and we can then establish if any actions need to be taken and what they are to be.